As a homeowner, you that your HVAC system is a vital component of your house. Like many other things in life, you will want to get the right fit when selecting a company to handle all things related to your home comfort. While price is certainly a factor in any decision, there are other things that are equally, if not more important. These include timeliness, honesty, fast response time and of course, knowledge of your particular situation.
Professionalism: A little professionalism goes a long way. This includes punctuality, politeness and honesty. Leaving the work environment as neatly as you found is also the mark of a professional.
Punctuality: An HVAC professional will be there when he said he would be. If he is running late, a phone call as far in advance as possible is expected.
Honesty: Nothing is worse than receiving an invoice that is higher than the original quote. If there are unexpected costs along the way, these should be quickly and honestly communicated to you. Attempting to upsell expensive items and unnecessary add-ons is a poor excuse for HVAC customer service.
Doing what’s right for you: Trying to sell a new furnace when a repair will suffice is bad customer service. Also, letting you know that an expensive repair will be moot because other, more expensive repairs are required down the road is also the mark of a pro. Sometimes the least expensive option is not the best; likewise, the costliest option is also not the best either.
Communication: Keeping you in the loop every step of the way is also expected. Letting you know what is happening with the service call/installation/repair is mandatory.
Bottom line: There are a lot of other companies out there looking for your business, so finding one that offers impeccable HVAC customer service and that has your best interests in mind is your best bet for the long run.
For more expert HVAC advice and all other home comfort issues, please contact Aladdin Heating & Cooling. We’ve been serving Grosse Pointe, Farmington, Detroit, and the surrounding communities for more than 65 years.
Our goal is to help educate our customers in Warren, Michigan about energy and home comfort issues (specific to HVAC systems). For more information about HVAC customer service and other HVAC topics, download our free Home Comfort Resource guide.
Credit/Copyright Attribution: “Jezper/Shutterstock”